Hebei Tourism Scenic Spot Industry Self-discipline Convention
In order to strengthen the self-discipline management of the province's tourist attraction industry, standardize the operation of tourist attractions, improve the management service level of tourist attractions, effectively maintain the overall image of tourist attractions in the province, create a safe, secure, and comfortable tourist environment, and accelerate the promotion of "so close, so beautiful" , Weekend to Hebei" brand influence, reputation, Hebei Provincial Tourism Association specially formulated this agreement
In order to strengthen the self-discipline management of the tourist attraction industry in the province, standardize the operation behavior of tourist attractions, improve the management service level of tourist attractions, effectively maintain the overall image of tourist attractions in the province, create a safe, secure and comfortable tourist environment, and accelerate the promotion of "so close, so beautiful" , Weekend to Hebei" brand influence, reputation, Hebei Provincial Tourism Association specially formulated this agreement:
1. Improve your standing. Conscientiously study and implement the party and state's line, principles and policies, improve political standing, talk about politics with a clear-cut stand, promote the main theme, spread positive energy, strictly regulate the hanging of the national flag, and carry out ideological, ethnic and national inspections on the promotional slogans, hanging displays, and network platforms of scenic spots. Religion, taste and aesthetics are reviewed and checked to ensure compliance with relevant state regulations. It is not allowed to provide tourists with publicity and entertainment content that is detrimental to national interests and national dignity and prohibited by national laws and regulations.
Second, standardize operations. Strictly abide by relevant laws and regulations, rules and regulations, industry standards and industry norms, and operate in accordance with laws and regulations. Consciously maintain market order, and put an end to illegal business activities such as price fraud, collusion, arbitrary charges, and profiteering with unfair price means. Resolutely resist the illegal operation of tourism business, do not conduct business with "underworld, underworld guides, underworld cars, underworld intermediaries", actively report and assist relevant departments to investigate and deal with various violations of laws and regulations.
Three, be honest and trustworthy. Follow the principles of voluntariness, equality, fairness, and credit, carry out honest management, do not change service content at will, lower or lower service standards in disguise, service items must have clearly marked prices, quality and price match, and resolutely put an end to bullying and slaughtering customers. Do not engage in false propaganda, force solicitation, force buying and selling, and put an end to improper means to attract tourists, force or induce tourists to consume and other bad behaviors.
Fourth, improve services. Strengthen the professional ethics and business quality training of employees to provide high-quality services for tourists. Adhere to the principle of "tourists first, service first", conscientiously implement the service quality standards of the tourism industry, timely and properly handle tourists' complaints, and achieve humanized, family-oriented and refined services. Strengthen the publicity and guidance of civilized tourism and green travel, and guide tourists to consume civilized and rationally. Strengthen tourism resources and environmental protection, adhere to green production, and advocate green consumption.
5. Abundant supply. Enrich the supply of high-quality tourism products in scenic spots, promote the transformation and upgrading of traditional business forms in scenic spots, cultivate and develop new business forms, new models, and new scenes, and strengthen the digital, networked, and intelligent development of scenic spots. In-depth excavation of local characteristics and cultural heritage, innovative development of special catering, cultural and creative products, themed accommodation, cultural experience and other products, to enhance the participation and experience of tourists.
Sixth, ensure safety. Strictly implement the main responsibility of tourism safety, increase the investigation of hidden dangers in scenic spots, make safety reminders, establish and improve the safety emergency plan of scenic spots, and do a good job in scenic spot safety monitoring and early warning. When the number of tourists may reach the maximum carrying capacity, measures such as diversion and diversion must be decisively taken to avoid problems such as stranded tourists and stampedes. Strictly implement regulations and measures such as forest fire prevention, flood season safety, and food hygiene safety in scenic spots, and timely inspect and maintain facilities and equipment to ensure safe operation. Establish and improve the safety emergency response mechanism. Once a tourism accident occurs, the accident should be properly handled in a timely manner and reported to the relevant departments in a timely manner.
7. Fair competition. Strengthen cooperation and exchanges, and jointly coordinate and respond to market competition. Carry out fair competition, do not belittle and slander the reputation of the same industry, put an end to vicious competition, and seek harmony and win-win.
Tourist attractions in the province must consciously accept the supervision and inspection of the industry management department and the supervision of all sectors of society, and strictly abide by this self-discipline convention. Media exposure, exemption from membership and other penalties.